Discover Alicante by Car
All You Need to Know
In this section, we address the most common questions about our car rental service. You will find information about the booking process, vehicle conditions, fuel policies, insurance, and much more. Our goal is to provide you with a simple, transparent, and hassle-free experience.
If you cannot find the answer you need, please feel free to contact us at any time. We will be happy to assist you and guide you so you can enjoy your rental with complete peace of mind.
Explore our frequently asked questions and drive with confidence.
What payment methods do you accept?
We accept all major credit cards, always in the driver’s name: Visa, Mastercard and American Express. For the deposit, only credit cards are accepted, not debit cards. Online payment can be made by card or through secure platforms.
What do I need to collect the car?
You will need your valid driving licence, held for at least 1 year, your ID card or passport, and a credit card in the name of the main driver. We also recommend having your booking confirmation to hand.
How does the security deposit work?
When collecting the vehicle, a €300 deposit will be blocked on your card as a guarantee. This deposit is mandatory in all cases; there is no option to hire without leaving a deposit.
The amount will be refunded in full provided you meet these two conditions:
- Return the vehicle with a full fuel tank.
- Return it without dents, scratches or damage.
The hold is automatically released after the vehicle is returned without any issues.
Full-to-full fuel policy?
Yes, we hand over the car with a full tank and you simply need to return it the same way. This way, you only pay for the fuel you actually use.
Can I add an additional driver?
Yes, you can add additional drivers to your booking. The cost is €25 for each additional driver, applied only once to the total booking amount, not per day.
You can add them during the booking process or let us know when collecting the vehicle.
Can I travel outside the province or mainland Spain?
You can drive freely throughout mainland Spain.
It is not permitted to take the vehicle outside mainland Spain, including the Balearic Islands, Canary Islands, Ceuta, Melilla or any foreign country. The company is not responsible for any incidents, breakdowns, accidents or assistance if the vehicle leaves the authorised territory. The customer will be solely responsible for any consequences arising from this.
What is the maximum and minimum duration of the hire contract?
The minimum hire period is 3 days.
What is the cancellation policy for paid bookings?
If you have booked through our website and wish to cancel your booking, please send an email to info@riocars.es with your booking number and the reason for cancellation.
Cancellation policy:
More than 24 hours before the vehicle pick-up date and time – >Free of charge
Within 24 hours before the vehicle pick-up date and time -> NON-REFUNDABLE
